1. Information We Collect
When you create an account, we collect your full name, username, email address, phone number, password, and a transaction PIN. When you complete your profile, we may also collect your state, address, city, country, business name, and (where required for verification) your BVN and NIN. If you upload a profile picture, we store that image on our servers. When you use the platform, we store your device push-notification token and platform so we can send you transaction alerts and announcements.
2. Transaction Data
To provide our services, we record every transaction you make: the service purchased, the recipient number or details, the amount, charges, provider reference, and the date and time. We also keep a record of your wallet balance, wallet credits, debits, refunds, bonuses, cashback, referrals, transfers, bank transfers, virtual card activity, store orders, and P2P trades. This information is used to deliver services, maintain your transaction history, resolve disputes, and prevent fraud.
3. Device & Security Data
We collect technical information needed to keep your account safe and to operate the platform, including your IP address, browser and device details, and login records. If you enable biometric sign-in on your device, your fingerprint or face data never leaves your device — we only store a secure sign-in token. We never store your raw password or transaction PIN; they are stored as encrypted hashes.
4. How We Use Your Information
We use your information to: process your airtime, data, cable, electricity, exam, PIN, SMS, and SMM purchases; manage your wallet and fund your account; verify your identity for KYC and higher account tiers; send you receipts, alerts, and promotional announcements (you can opt out of push notifications); provide customer support; administer referrals and rewards; detect and prevent fraud; and improve our products and website analytics.
5. How We Share Your Information
We never sell your personal information. We share only the minimum information required with the service providers who fulfil your orders (for example, your phone number with a telecom network to deliver airtime or data, or your meter number with a utility provider). We may also share information with payment processors, banks, or regulators where required to complete a transaction, comply with the law, or protect the safety and security of our platform and users.
6. Data Retention
We keep your account and transaction records for as long as your account is active, and for a reasonable period afterwards to meet legal and accounting obligations. You may request deletion of your account at any time from the Profile screen; we will remove your personal data from our systems where we are not legally required to keep it.
7. Your Rights
You have the right to access the personal information we hold about you, correct inaccurate details, and request deletion of your account and data. You can update your profile information and change your password or transaction PIN at any time. To exercise any of these rights, contact our support team and we will respond within a reasonable time.
8. Security
We protect your data using industry-standard safeguards, including encrypted storage for passwords and PINs, secure HTTPS connections, access controls, and activity monitoring. No method of transmission over the internet is 100% secure, so while we work hard to protect your information, we cannot guarantee absolute security.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact our support team through the Help & Support section of the platform.